职位描述

职位描述： 1. 提升终端产品（包括但不限于PC Laptop、显示器、台式机、可穿戴、音响、手机等产品）的维修能力，包括维修软硬件工具管理与支持，维修过程中的技术问题解决，维修知识总结输出等，支持提升国修服务合作伙伴的维修能力、质量和效率。 主要责任： 1. 端到端管理智能设备产品（包括但不限于PC、显示器、台式机、可穿戴、音响、手机等）的修复软硬件工具，包括工具优化、问题解决、工具装备成熟度等，提高维修质量和效率 2. 总结优化各类产品维修策略和维修知识，监督国服合作伙伴的执行情况 3. 负责与国家沟通解决维修技术问题，分析维修质量、维修效率和维修成本，提供根本原因分析和改进方案 Job Description: 1. Improve the repair capabilities of terminal products (including but not limited to PC Laptop, monitors, desktops, wearables, audio, mobile phones and other products) including repair software and hardware tool management and support, technical problem solving during repair process, repair knowledge summary and output, etc., Supporting the improvement of country repair service partner repair capacity, quality, and efficiency. Key Responsibilities: 1. End-to-end manage repair software and hardware tools for smart device products (including but not limited to PC, monitor, desktop, wearable, audio, mobile phone, etc.), including tool optimization, problem solving, and tool equip maturity, etc., to improve repair quality and efficiency 2. Summarize and optimize various product maintenance strategies and maintenance knowledge, and monitor the implementation of country service partners 3. Responsible for communicating with the country and solving repair technical problems, analysis repair quality, repair efficiency and repair cost, to provide root cause analysis and improvement plan

任职要求

专业要求： 1. 电子、通信相关专业，对维修技术领域有较深的了解。 知识与技能： 2. 了解欧洲人使用终端和互联网的习惯，熟悉电子、通讯网站、社交平台。 3. 中、英文可作为工作语言，口语流利，读写流利，会德语优先 Specialization: 1. Electronics, communication related majors, have a deep understanding of repair technical field. Knowledge and Skills: 1. Understand the habits of the European people in using terminals and the Internet, and be familiar with electronic, communication websites, and social platforms. 2. Chinese, English can be used as a working language, fluent oral communication and read and write, German is preferable

联系方式

上班地址：Düsseldorf, Deutschland