售后工程师
汉朔科技(Hanshow Germany GmbH)
  • 面议
  • 国外
  • 经验 不限
  • 全职
  • 发布于2022-06-22
职位描述

作为售后工程师,你将成为汉朔背后的下一个推动力。你有上进心,有“能做”的态度。 你将与各个部门的其他高级领导密切合作。 As After-sales Engineer you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with other senior leaders across a variety of departments. 主要任务: - 负责当地项目的技术支持 - 与研发团队合作进行系统升级 - 处理客户对产品问题的投诉,并跟进内部改进对策,快速跟踪并促成及时结案 - 客户索赔的处理和跟进 - 客户质量和售后协议的审核 - 售后渠道的建立、维护和管理,对存在重大质量问题的产品及时预警和改进 - 定期汇总客户投诉,提供质量风险案例,定期总结维修技术积累,并制作维修手册 At Hanshow you will: Your main tasks will include: • Responsible for local Projects technical support • Work with R&D team on system upgrading • Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure • Customer claims processing and follow-up • Customer quality and after-sales agreement review • The establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems • Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals

任职要求

任职资格: - 计算机、互联网或自动化专业本科或以上学历,有2年左右的相关工作经验 - 熟悉Linux和Windows操作系统 - 熟悉数据库技术和数据库优化 - 有良好的语言和表达能力,精通英语和当地语言 - 有客户沟通的经验 Who are we looking for: • Bachelor’s degree or above in computer, internet or automation, with around 2 years of related work experience • Familiar with Linux and Windows operating system • Familiar with database technology and database optimization • Have good language and expression skills, being good at English and local language • Have experience in customer communication 我们提供什么: - 高于相关行业平均水平的有竞争力的薪酬 - 有前途的、可持续的自我发展和前景 - 具有有趣挑战的广泛技术和现代环境 - 专业的环境和开放的沟通文化 - 免费周五下午茶,让您精神振奋 - 灵活的工作安排,可选择在家办公 What we offer: • Competitive salary above average in the relevant industry • Promising and sustainable self-development and prospects • Wide technical and modern environment with interesting challenges • Professional environment with an open communication culture • Free Friday afternoon tea to keep spirits high • Flexible working arrangement with work from home option

联系方式

上班地址:德国杜塞尔多夫

公司信息

汉朔成立于2012年,是一家领先的ESL和智慧门店解决方案提供商,服务于传统零售、新零售、药店、百货、时尚、保健和娱乐行业等。我们在50多个国家的12,000多个商店提供ESL和智能商店解决方案。汉朔是全球零售商值得信赖的合作伙伴。我们努力通过开发尖端技术和提供服务来解决客户的店内挑战,从而提高购物体验。我们的创新精神始于我们的全球团队,改善了我们的运作方式,并最终帮助我们提供引人注目的端到端解决方案。