职位描述

负责当地项目的技术支持 与研发团队合作进行系统升级 处理客户对产品问题的投诉，并跟进内部改进对策，快速跟踪并促成及时结案 客户索赔的处理和跟进 客户质量和售后协议的审核 售后渠道的建立、维护和管理，对存在重大质量问题的产品及时预警和改进 定期汇总客户投诉，提供质量风险案例，定期总结维修技术积累，并制作维修手册 Responsible for local Projects technical support Work with R&D team on system upgrading Handle customer complaints of product problems, and follow-up internal improvement countermeasures, fast tracking and facilitating timely closure Customer claims processing and follow-up Customer quality and after-sales agreement review The establishment, maintenance and management of after-sales channels, timely warning and improvement of products with major quality problems Regularly summarize customer complaints, provide quality risk cases, regularly summarize maintenance technology accumulation, and produce maintenance manuals

任职要求

计算机、互联网或自动化专业的本科或以上学历 熟悉Linux和Windows操作系统 熟悉数据库技术和数据库优化 具有良好的语言和表达能力，精通英语和当地语言 有客户沟通的经验 Bachelor’s degree or above in computer, internet or automation Familiar with Linux and Windows operating system Familiar with database technology and database optimization Have good language and expression skills, being good at English and local language Have experience in customer communication 我们提供： 高于相关行业平均水平的有竞争力的薪酬 有前途的、可持续的自我发展和前景 广泛的技术和现代环境，有趣的挑战 专业的环境和开放的沟通文化 免费的周五下午茶，让人精神振奋 灵活的工作安排，可选择在家办公 What we offer: Competitive salary above average in the relevant industry Promising and sustainable self-development and prospects Wide technical and modern environment with interesting challenges Professional environment with an open communication culture Free Friday afternoon tea to keep spirits high Flexible working arrangement with work from home option

联系方式

上班地址：德国杜塞尔多夫