职位描述

职责： 1.负责客户投诉概况列表和客户投诉情况报告 2.负责组织质量、生产和产品技术、研发等部门针对客户投诉对产品进行改进和优化 3.及时响应客户投诉并采取措施。不限于组织人员进行分析，找出不良原因，协调相关部门采取纠正和预防措施，并对纠正和预防措施的效果和实施情况进行跟踪和验证 4.负责每日收集、分析和反馈客户投诉和不合格件，每周汇总质量问题，编辑8D报告 5.负责建立良好的客户关系，进行客户培训和信息沟通，及时加强客户与公司的信息交流 6.负责返修件的管理 7.负责现场质量支持 你可以期待 1.敏捷的工作方法和开放的反馈文化 2.成就事业的机会 3.在一个创新和激励的环境中的国际团队，开放的交流 4.充满活力的团队，相互支持的团队 5.一个现代化的、完全无障碍的办公室（离火车站步行五分钟）。 6.30天的假期 7.b A V 8.当然，还有有吸引力的薪酬 Responsibilities: 1.Responsible for customer complaint overview list and customer complaint situation reporting 2.Responsible for organizing the quality, production and product technology, and R&D departments to improve and optimize products in response to customer complaints 3.Respond to customer complaints in a timely manner and take measures. It is not limited to organizing personnel to analyze, find out the causes of badness, coordinate with relevant departments to take corrective and preventive measures, and track and verify the effects and implementation of corrective and preventive measures 4.Responsible for the daily collection, analysis and feedback of customer complaints and failed parts, weekly summary of quality problems, and edit of 8D reports 5.Responsible for establishing good customer relations, conducting customer training and information communication, and strengthening the information exchange between customers and the company in a timely manner 6.Responsible for the management of returned parts 7.Responsible of on-site quality support You can expect: 1.Agile working methods and open feedback culture 2.the chance to make a career 3.International team in an innovative and a motivating environment with open communication 4.Energetic a team that supports each other 5.A modern and fully accessible office (a five-minute walk from the train station) 6.30 days of vacation 7.b A V 8.and of course, an attractive remuneration

任职要求

1.3年及以上客户质量工程师工作经验，有汽车行业客户投诉处理经验者优先考虑 2.熟悉电子产品的生产流程，有热管理经验者优先考虑 3.熟悉APQP/PPAP/FMEA/MSA/SPC五大工具 4.熟悉QC七大技术和8D方法 5.良好的沟通和协调能力，以及解决问题的能力 1.3 years and above experience as customer quality engineer, experience in handling customer complaints in the automotive industry is preferred 2.Familiar with the production process of electronic products, experience in thermal management is preferred 3.Familiar with the five tools of APQP/PPAP/FMEA/MSA/SPC 4.Familiar with the seven QC techniques and 8D methods 5.Good communication and coordination skills, and problem solving skills

联系方式

上班地址：斯图加特, 德国