Field Application Engineer (FAE EU)
  • 面议
  • 国外
  • 经验 不限
  • 全职
  • 发布于2024-07-09

Responsibilities: 1. Customer Support: Serve as the primary point of contact for customers in Europe, addressing inquiries, concerns, and providing timely resolutions. Communicate effectively in multiple languages, ensuring a high level of customer satisfaction. 2. Issue Resolution: Investigate and resolve post-sales issues, including product defects, shipping discrepancies, and warranty claims. Collaborate with internal teams to ensure swift and effective solutions. 3. Product Knowledge: Develop a deep understanding of our products to provide accurate and helpful information to customers. Stay updated on product features, specifications, and troubleshooting procedures. Train and support local third service centre and offline distributor service team. 4. Local Service Centers: Coordinate with local service centers across Europe, ensuring they have the necessary spare parts and technical to assist customers effectively. Proactively visit the third-party after-sales service center and distributor service team, collect and feedback their problems, and solve them in time. 5. Documentation: Maintain detailed records of customer interactions, resolutions, and feedback. Provide regular reports to management on key performance indicators and customer satisfaction metrics. 职责: 1. 客户支持: 作为欧洲客户的主要联络点,处理询问,关注,并提供及时的解决方案。 以多种语言进行有效沟通,确保客户满意度。 2. 问题解决: 调查和解决售后问题,包括产品缺陷,运输差异和保修索赔。 与内部团队合作,确保快速有效的解决方案。 3. 产品知识: 深入了解我们的产品,为客户提供准确和有用的信息。 随时了解最新的产品特性、规格和故障排除程序。 培训和支持当地第三方服务中心和线下经销商服务团队。 4. 当地服务中心: 与欧洲各地的本地服务中心协调,确保他们有必要的备件和技术来有效地帮助客户。 主动拜访第三方售后服务中心和经销商服务团队,收集反馈问题,并及时解决。 5. 文档: 维护客户互动、解决方案和反馈的详细记录。 定期向管理层提供关键绩效指标和客户满意度指标的报告。


Qualifications: Previous experience in customer service, preferably in an after-sales or technical support role. Fluent in English, other European language will be a plus (French, German, Spanish, etc.). Strong communication and problem-solving skills. Ability to work independently and collaboratively in a fast-paced environment. Benefits: Competitive salary and commission structure. Opportunities for professional development and growth. Dynamic and collaborative work environment. If you are a passionate and results-driven individual looking for a challenging opportunity, we invite you to apply by submitting your resume and cover letter via SinoJobs. Mammotion is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. 资格: 有客户服务经验,有售后或技术支持工作经验者优先。 英语流利,其他欧洲语言优先(法语,德语,西班牙语等)。 良好的沟通和解决问题的能力。 能够在快节奏的环境中独立和协同工作。 好处: 有竞争力的薪酬和佣金结构。 专业发展和成长的机会。 充满活力和协作的工作环境。 如果你是一个充满激情和结果驱动的人,正在寻找一个具有挑战性的机会,我们邀请你通过SinoJobs提交你的简历和求职信。 Mammotion是一个机会均等的雇主。我们崇尚多元化,并致力于为所有员工创造一个包容的环境。


上班地址:Deutschland, , Deutschland


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