职位描述

Job Description: Responsibility for customer service activities, establish and maintain customer relationships to increase customer satisfaction. should have the ability to handle abnormal problems: containment/isolate/sorting the defective batteries at the customer\'s plant according to the scope of risk and preliminary FA analysis. Notice the relevant responsible persons immediately. responsible for the preparation of battery applications from cell to module (e.g. assembly, disassembly), their testing. Analysis/evaluation and presentation of results to internal and external stakeholders. Actively report the batteries usage and be able to handle emergencies independently and Responsible for the summary of customer quality problem in the charge of the areas. Coordinate and supervise repairs at logistic centers and dealers. You can take advantage of the various training, rotation and career development programs and benefit from the numerous employee perks we offer at EVE. 负责客户服务活动，建立并维护客户关系，提高客户满意度。 应具备处理异常问题的能力：根据风险范围和初步 FA 分析，在客户工厂遏制/隔离/分拣缺陷电池。立即通知相关负责人。 负责从电池到模块的电池应用准备（如组装、拆卸）及其测试。分析/评估并向内部和外部利益相关者介绍结果。 积极报告电池使用情况，能够独立处理紧急情况，并负责汇总所负责区域的客户质量问题。 协调并监督物流中心和经销商的维修工作。 您可以参加各种培训、轮岗和职业发展计划，并从我们提供的众多员工福利中获益。

任职要求

Job Requirement: Degree (electronics, electrical engineering, mechanical engineering or similar) and initial work experience or a technician training and relevant work experience in technical customer service Very good analytical problem-solving skills. Ability to understand and troubleshoot problems in software and electronics, mechanical, and electromechanical systems. Good presentation and communication skills. Business fluent German and very good English skills (written and spoken). Willingness to travel occasionally (nationally and internationally) Employee Benefits: More than the statutory annual leave Telephone subsidies, transportation subsidies Regular group building activities Holiday bonus, year-end bonus Possibility to work at home Free opportunity to go back to China for training. 职位要求 学位（电子、电气工程、机械工程或类似专业）和初步工作经验，或接受过技术客户服务方面的技术员培训和相关工作经验 良好的分析问题和解决问题的能力。 能够理解软件、电子、机械和机电系统并排除故障。 良好的表达和沟通能力。 流利的德语和英语（书面和口语）。 愿意偶尔出差（国内和国际）。 员工福利： 超过法定年假 电话补贴、交通补贴 定期团体建设活动 节假日奖金、年终奖金 在家工作的可能性 免费回国培训机会。

联系方式

上班地址：München ,Straubing, Deutschland