客户支持工程师
MR China Ltd.
  • 面议
  • 上海
  • 经验 不限
  • 全职
  • 发布于2024-11-04
职位描述

为 OEM 客户和最终用户提供一般产品培训,确保符合操作说明的规格要求; 为 OEM 客户介绍新产品(组装步骤培训,包括拆包、测试等); 为 OEM 客户制定并在必要时改进与产品相关的装配步骤; 通过对复杂应用测试的监督来留住客户; 收集和转发来自 OEM 组装、质量管理等方面的 “基本反馈”。 尽可能沿着产品链分析 OEM 客户的价值链; 应客户要求撰写技术报告或声明。 General product trainings for OEM customers and end-users to ensure compliance with the specifications of the operating Instructions; Introduction of new products (training on assembly steps including unpacking, testing, etc.) for OEM customers; Creation and, where necessary, implementation of improvements to product-related assembly steps at our OEM customers; Customer retention through the supervision of tests for complex applications; Collection and forwarding of \\\"basic feedback\\\" from OEM assembly, quality management, etc. Analysis of the value chain of our OEM customers as far as possible along the product chain; Write technical reports or statements at the request of thecustomer.

任职要求

电气、机械工程或自动化相关专业本科学历; 至少 2 年现场服务领域相关工作经验,有变电站和变压器 OEM 技术服务经验者优先; 良好的英语能力(书面和口语); 非常愿意出差; 高度发达的分析技能; 熟悉原因分析工具(如5W, Ishikawa,error tree, etc.); 良好的沟通、谈判和系统解决问题的技能。 Bachelor degree in Electrical, Mechanical Engineering, or a related field of Automation; At least 2 years of relevant working experience in the field service field, preferably with experience in technical service for power substations and transformer OEMs; A good command of English (both written and spoken); A high willingness to travel; Highly developed analytical skills; Knowledge of cause-analysis tools (such as 5W, Ishikawa,error tree, etc.); Good communication, negotiation, and skills in systematic problem-solving approaches. 请通过以下公司官方网站投递您的简历: Please submit your resume through the following company\'s official website: https://www.reinhausen.com/cn/career/jobs

联系方式

上班地址:上海

公司信息

MR中国于2006年在上海成立,是MR在中国的全资子公司,负责MR的所有产品在中国市场的销售、客户支持以及技术维护。除了核心产品调压变压器用开关以及其附属设备和电子产品,我们还经营 Messko®的产品 。 上海子公司约有140名员工,我们迅速响应客户需求,及时为客户提供专业的产品咨询、特殊应用解决方案、技术答疑和现场维护。为了增强与客户的沟通,我们以销售部为核心,整合销售,客户支持,技术维护等职能,为客户营造全新的一站式的无缝体验。一旦有任何突发情况,我们的专家将会在第一时间赶到现场,为您解决问题。