职位描述

简短描述销售和服务（技术员或工程师）负责欧洲指定地区的产品销售和服务。他还负责整个欧洲的服务工作。 在客户现场安装、调试、维护和修理 Vigor 机器（手套箱、气体净化及其他），主要是在 DACH 地区，以及在英国、斯堪的纳维亚半岛和欧洲其他地区提供支持。安装工作的一部分还包括对客户进行系统操作和维护方面的培训。 根据需要，维护和修理其他制造商的惰性气体系统 从总部或马克海登费尔德提供远程维护和客户支持 备件销售、维护合同和升级 使用相应的模板或数据库向中国总部（苏州）报告已安装系统的故障和问题 直接销售 与现有客户群保持联系并争取新客户。这尤其包括定期出差拜访这些客户，以保持或建立直接的个人联系。 参加展览、交易会、大会和会议，只要这些活动有助于我们的产品销售。 了解客户的应用、 编写客户特定系统的技术规格（URS（用户需求规格）、FS（功能规格） 准备报价 为标准系统的修改和附加组件的计算准备提供支持。 与苏州母公司总部的相关同事沟通，支持定制系统解决方案的开发。 与客户进行商务和合同谈判，校对销售合同。 定期审查相关的投标数据库，随后准备报价、编制投标文件并及时将其传送给客户。 跟进商机和报价 向公司总经理汇报工作。 应要求向公司在苏州（中国）的母公司的相关同事汇报。 参加在苏州（中国）母公司总部举行的国际销售会议和服务培训。 为欧洲公司和母公司的营销活动提供支持。 为欧洲其他国家的直销以及代理或代表处的销售活动提供支持，主要包括上述活动，在这种情况下，与最终客户的直接联系主要由代理或代表处的负责同事或销售工程师来维持。 支持和实施对代表处销售和服务工程师的产品和应用知识培训。 支持产品和工艺开发，不断改进产品。 对市场进行观察，特别是对现有产品的进一步开发和新客户对我们产品的应用进行观察。 遵守《质量手册》或总经理规定的业务流程、工作流程和工作流程。 执行管理层指派的其他任务。 Short descriptionThe Sales and Service (Technician or Engineer) is responsible for sales and service of our products in assigned regions in Europe. He also carries out service tasks throughout Europe. Duties and responsibilities For Service Installation, commissioning, maintenance and repair of Vigor machines (glove boxes, gas purification and others) at the customer\'s site, primarily in the DACH area, as well as supporting in the United Kingdom, Scandinavia and the rest of the Europe. Part of the installation is also the training of customers in the operation and maintenance of our systems. If required, maintenance and repair of inert gas systems from other manufacturers Remote maintenance and customer support either from the home office or from the location in Marktheidenfeld Sale of spare parts, maintenance contracts and upgrades Reporting of failures and problems with installed systems to the company\'s headquarters in China (Suzhou) using the appropriate templates or databases In direct sales Maintaining contact with the existing customer base and acquiring new customers. This includes, in particular, regular business trips to these customers in order to maintain or establish direct personal contact. Participation in exhibitions, trade fairs, congresses and conferences, insofar as these can be helpful for the sale of our products. Develop an understanding of customer applications, Writing of technical specifications for customer-specific systems (URS (user requirement specification), FS (functional specification)) Preparation of offers Supporting the preparation of calculations for the modification and additional components of standard systems. Communicate with relevant colleagues at the parent company\'s headquarters in Suzhou to support the development of solutions for customized systems. Commercial and contract negotiations with customers, proofreading of sales contracts. Regular review of relevant databases for tenders with subsequent preparation of offers, compilation of tender documents and their timely transmission to the customer. Follow up on business opportunities and quotations Reporting on activities to the company\'s managing directors. Upon request reporting to the relevant colleagues at the company\'s parent company in Suzhou (China) upon request. Participated in international sales meetings and service training at the parent company\'s headquarters in Suzhou (China). Support of marketing activities for the European company and the parent company. The support of the sales activities for the other European countries with direct sales, as well as for agencies or representatives, consists mainly of the aforementioned activities, whereby the direct contact with the end customer in this case is mainly maintained by the responsible colleagues or the sales engineers of the agencies or representation. Support and implementation of training of product and application knowledge of the sales and service engineers of the representatives. Supporting product and process development and continuous product improvement. Market observation in particular with regard to the further development of existing and the emerging new customer applications for our products. Compliance with the business processes, work processes and workflows as described in the Quality Manual or specified by the Managing Director. Performing other tasks as may be assigned by management

任职要求

完成机电一体化技术员、工业机械师、电工、机械装配工（男/女/丁）或同等资格的职业培训 在机械制造公司从事技术、服务或销售工作数年 有真空和惰性气体或焊接技术方面的经验者优先；具备手套箱应用知识者优先 独立工作、有责任感、有团队合作能力、灵活性和责任心 良好的英语听说读写能力。懂德语和/或中文者优先 熟悉 MS Office 软件和 CAD 软件者优先 愿意灵活安排工作时间，适应不断变化的工作量 需要定期到欧洲各地出差。还需要不时前往中国出差。 Completed vocational training as a mechatronics technician, industrial mechanic, electrician, machine fitter (m/f/d) or comparable qualification Several years in a machine building company in a job with technical, service or sales tasks Experience in the field of vacuum and inert gas or welding technology is an advantage; application knowledge of glove boxes is a high advantage Independent work, sense of responsibility, ability to work in a team, flexibility and commitment Very good knowledge of English, both written and spoken. Knowledge of German and/or Chinese language is an advantage Software knowledge MS Office software, CAD software is an advantage Willingness to work flexible hours and adopt to changing workloads Regular business trips throughout Europe will be required. Tavel to China from time to time will also be required

联系方式

上班地址：Marktheidenfeld, 德国