职位描述

1、Develop a deep understanding of clients\' business needs and objectives, providing tailored solutions and ongoing support 2、Act as the primary point of contact, fostering strong client relationships and ensuring high satisfaction levels 3、Collaborate with internal teams to ensure timely and successful delivery of our services to clients 4、Identify growth opportunities within accounts, proactively recommending upsell or cross-sell options to enhance value 5、Monitor account health, track key performance metrics, and prepare regular reports for clients 6、Address client inquiries, concerns, and escalations in a timely and professional manner 7、Stay informed on industry trends, market dynamics, and competitor activities, offering strategic insights to clients 8、Lead and implement change projects, optimizing system utilization and driving continuous improvement in client operations 1、深入了解客户业务需求和目标，提供量身定制的解决方案和持续支持。 2、作为主要联系人，建立牢固的客户关系，确保客户高度满意。 3、与内部团队合作，确保按时成功地向客户提供服务。 4、在客户账户中发现增长机会，主动推荐增值或交叉销售选项，以增加价值。 5、监控账户健康状况，跟踪关键绩效指标，并为客户准备定期报告。 6、及时、专业地解决客户咨询、关切和升级问题。 7、关注行业趋势、市场动态和竞争对手活动，为客户提供战略洞察。 8、领导并实施变革项目，优化系统利用，推动客户运营的持续改进。

任职要求

1、Bachelor’s degree in Logistics, Supply Chain Management, Robotic Automation, Information Technology, Mechanical Engineering, or Electrical Engineering 2、Proven experience in project management, account management, or customer success, preferably within the automation or SaaS industry 3、Familiar with warehouse management or solution design in logistics, 3PL, automation and related fields 4、Strong communication and interpersonal skills, with the ability to engage effectively with clients at all levels 5、Excellent problem-solving abilities and a proactive approach to addressing client needs 6、Fluent in English and Chinese, both spoken and written, to support daily operations and business negotiations. An additional European language is a plus 7、Hybrid work model based in Warrington, UK, or Ratingen, Germany 8、Willingness to travel across the EMEA region as needed 1、拥有物流、供应链管理、机器人自动化、信息技术、机械工程或电气工程等相关专业的学士学位。 2、在项目管理、客户管理或客户成功方面有相关经验，优先考虑在自动化或SaaS行业的工作经验。 3、熟悉物流领域的仓库管理或解决方案设计，包括3PL、自动化等相关领域。 4、具备出色的沟通能力和人际交往能力，能够与不同层级的客户有效互动。 5、具有出色的问题解决能力，并积极主动地满足客户需求。 6、英语和中文流利，能够满足日常运营和商务谈判的需求。掌握其他欧洲语言者优先。 7、工作模式为混合办公，工作地点位于英国沃灵顿或德国雷丁根。 8、愿意根据需要在欧洲、中东和非洲地区出差。

联系方式

上班地址：Düsseldorf, 德国